Privacy Policy
Date of Last Revision: May 3, 2022
Welcome to the website (the “Site”) of Foodiee International Limited (“Foodiee,” “we,” “us,” or “our”). Foodiee provides an online marketplace in which Sellers Chef members (“Sellers”) (defined below) can list, offer, sell, and deliver food items and meal orders (each a “Meal” and collectively the “Meals”) to Foodiee Customer members (“Customers”), the general public, and where customers can browse and purchase Meals (the Site and any related mobile applications, are collectively referred to herein as the “Service”).
This Privacy Policy explains what information we collect, how we use and share that information and your choices concerning our data practices.
Before using the Service or submitting any information to Foodiee, please review this Privacy Policy carefully and contact us at privacy@foodi.ee if you have any questions. By using the Service, you agree to our Terms of Use and the practices described in this Privacy Policy. If you do not agree to this Privacy Policy and our Terms of Service, please do not access the Site, or otherwise use the Service.
1. INFORMATION WE COLLECT
Information You Provide:
We collect information that you provide to Foodiee when:
filling out or updating profile information when signing up for and using the Service;
contacting us by email;
filling out a contact form on the Service;
making a purchase;
participating in a promotion; or
applying for a job.
The information collected during these interactions may vary based on what you choose to share with us, but will generally include your name, e-mail address, telephone number, account credentials, demographic data, your delivery address, other profile data (such as your preferences and favorites), employment data (such as your employment and education history, transcripts, and references as necessary to consider you for open positions), the content of any message you send to us or reviews and feedback you submit about Sellers’ Meals that may be publicly posted on the Service at the Seller’s discretion, and the financial information necessary to ensure payments can be processed by our payment processor Stripe, Inc. (“Stripe”). Accordingly, in addition to this Privacy Policy and our Terms of Use, information related to your purchases is also processed according to Stripe's services agreement and privacy policy. We collect the content within any messages exchanged between users and Sellers through the Service (such as if you use our online chat function).
Information Collected Through Our Social Media Pages and Chatbots:
We have pages on social media sites like Instagram, Twitter, LinkedIn, and Facebook (the “Social Media Pages”). When you interact with our Social Media Pages (such as through our chatbot on Facebook Messenger), we will collect the information that you provide to us. Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Foodiee in a tweet or post), we may use your reference on or in connection with our Service. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
Information We Collect When You Log-in Through Social Media:
We may embed a pixel or software development kit on our Service that allows you to log-in to your Foodiee account through various social media platforms. If you choose to engage with such integration, we may receive information from the social media platform that you have authorized to share with us. Please note that the social media platform may independently collect information about you through the integration.
Information We Receive Automatically From Your Use of the Service:
When you visit, use, and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) you visit, which links you click, what text you enter, how your mouse moves around the Service, the domains you come from (e.g., google.com, facebook.com, etc.), which browsers you use to access the Service (e.g., Google Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information (such as location derived from an IP address or data that indicates a city or postal code level), precise location data (such as latitude/longitude data when you enter you address for a Meal delivery), and navigation patterns.
In particular, the following information is created and automatically logged in our systems:
Log Data Information: Includes information that your browser automatically sends whenever you visit the Site (“Log Data”). Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.
Device Information: Includes name of the device, operating system, internet service provider, your device’s regional and language settings, device identifiers (e.g., IP address), and browser you are using. Information collected may depend on the type of device you use and its settings.
Usage Information: We collect information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take (including the Meals you view and purchase), and the time, frequency, and duration of your activities.
Information We Receive From Other Sources:
We collect information from:
data brokers, from which we purchase data to supplement the data we collect;
partners, who offer co-branded services, sell, or distribute our products and services, or engage in joint marketing activities; and
publicly-available sources, including data in the public domain.
Information We Collect if You Use the Service as a Seller:
If you sign up to be a Seller on the Service, we collect information about you such as your first and last name, email address, telephone number, postal address, health permit number (where applicable), government issued I.D. (such as a driver’s license), demographic data, account credentials, financial information, and other information collected by our service provider(s) who assist with providing the Service for Sellers. We use this information to create and administer your Foodiee account and facilitate communications between you and individuals who purchase Meals from you through the Service.
Cookies: We use cookies to operate and administer our Site, gather usage information, support security features, bring you advertising of the Service, and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
Pixels: We use pixels (also known as web beacons), which is code embedded in a website, video, email, or advertisement, to send information about your use of the Service to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from separate entities, including Facebook and GetEmail, that allow us to track our conversions, bring you advertising of the Service (such as by associating an email address with the browser or device used to access the Service), and provide you with additional functionality, such as the ability to connect our Service with your social media account.
Analytics: We use analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. (“Google”). These analytics services use cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. To opt out of the use of certain information collected by Google Analytics please visit https://tools.google.com/dlpage/gaoptout.
Online Tracking and Do Not Track Signals: We and our analytics and advertising providers, including Facebook, may use cookies, pixels, or other tracking technologies to collect information about your browsing activities over time and across different websites and use that information to send targeted advertisements. For example, we place ads through Google and Facebook that you may view on their platforms as well as on other websites and services.
We also use audience matching services (which is a type of targeted advertising) to reach people who have visited our Service or are identified in one or more of our databases (the “Matched Ads”). This is done by us providing a list of hashed email addresses to an ad partner or incorporating a pixel from an ad partner into our own Service, and the ad partner matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
The parties we work with to provide you with targeted advertising may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so. For more information on DNT, visit http://www.allaboutdnt.com.
2. HOW WE USE INFORMATION
We collect and use the information for business and commercial purposes in accordance with the practices described in this Privacy Policy.
We use the information we collect for the following business purposes:
To provide the Service, including the online marketplace in which Sellers can sell food items and Meals to customers and customers can rate and provide feedback on those Meals;
To respond to your inquiries, comments, feedback, or questions;
To facilitate your orders on the Service;
To send administrative information to you, for example, information regarding the Service, requests for feedback, and changes to our terms, conditions, and policies;
To analyze how you interact with our Service;
To maintain and improve the content and functionality of the Service and other Foodiee websites, apps, marketing efforts, products, and services;
To develop new products and services;
To prevent fraud, criminal activity, or misuses of our Service, breach of our policies and terms, and to ensure the security of our IT systems, architecture, and networks;
To conduct promotions, including verifying your eligibility and if applicable, delivering prizes in connection with your entries;
To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties; and
To fulfill any other purpose at your direction;
Aggregated or De-Identified Information.
We may aggregate or de-identify information in a form that does not identify you and use such aggregated or de-identified information for any purpose except as prohibited by law.
Marketing.
We use your information to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email address or provide your consent to marketing communications sent to your telephone number, we use that information to send you special offers. You may opt-out of receiving promotional emails by following the instructions contained in each promotional email. You can also control the marketing emails and/or text messages you receive by updating your settings through your account. You can opt-out of receiving text messages or calls to your phone number at any time by: (i) for text messages, texting “STOP” in response to any text message you receive from us; and (ii) for calls, requesting opt-out during any call you receive from us. In addition, if at any time you do not wish to receive future marketing communications via your email address or telephone number, you may contact us at privacy@Foodiee.com. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we may still contact you regarding the management of your account, other administrative matters, and to respond to your requests.
3. SHARING AND DISCLOSURE OF INFORMATION
We share information that we collect in accordance with the practices described in this Privacy Policy.
The categories of parties with whom we share information is set forth below:
Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we share information with service providers, including providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, payment processors, customer relationship management and customer support services, and web analytics services (for more details on the parties that place cookies through the Site, please see the “Cookies” and “Analytics” sections above). Pursuant to our instructions, these parties will access, process or store information in the course of performing their duties to us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
Sellers: We share information with sellers on the Service (each, a “Seller”) in order to facilitate your orders, provide Sellers your feedback and ratings on their Meals, respond to your questions, market, and advertise to you, and otherwise comply with the law.
Vendors and Other Parties: We share information with vendors and other parties for analytics, advertising, delivery, and marketing-related services. These parties may act as our own service providers, or in certain contexts, independently decide how to process your information.
Other Users of the Foodiee Website: In certain jurisdictions where third party delivery may be restricted or limited, we share information with other users of the Service who need access to your information (for example your home address and telephone number) in order to complete an order (i.e. pick up a Meal, deliver a Meal, etc.). If you receive another user’s information, you agree to use it only for the purpose for which it was provided (i.e. to complete the transaction).
Partners: We share information with our partners in connection with offering co-branded services, selling, or distributing our products, or engaging in joint marketing activities.
Promotions: Our Promotions may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
Profile and Feedback: We share information you make public through the Service, such as information in your profile (e.g., your profile picture) or your reviews of the Sellers and Meals on the Service. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in this Privacy Policy.
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, information will be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
Security, Safety and Legal Requirements: We share information we collect if required to do so by law or in the good faith belief that such action is necessary to:
comply with a legal obligation, including meeting national security or law enforcement requirements;
protect and defend our rights or property;
prevent fraud,
act in urgent circumstances to protect the rights, property, life, health, security, and personal safety of us, the Service, users of the Service, anyone else, or the public, or
protect against legal liability.
We review all government demands to ensure they are legally valid and appropriate. If we receive a demand for your information, to the extent permitted by law we will direct the requesting party to seek the data directly from you. If legally required or compelled to disclose or give access to your information, we will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.
Affiliates: We may share information with our affiliates, meaning an entity that controls, is controlled by or is under common control with Foodiee. Our affiliates may use the information we share in a manner consistent with this Privacy Policy, including where they act as our service providers or for their own internal purposes.
Facilitating Requests: We share information as requested by you or at your direction.
Consent: We share information with notice to you and your consent.
Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights and Choices” section below.
4. YOUR RIGHTS AND CHOICES
On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please see the links below for guidance on how to modify your web browser's settings on the most popular browsers:
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
Advertising networks may collect information through the use of cookies. Most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative's online resources at http://www.networkadvertising.org and follow the opt-out instructions there. For opt-out instructions for companies that participate in the Digital Advertising Alliance, please visit: (i) for website targeted ads, https://www.aboutads.info/choices, and (ii) for app targeted ads, https://www.aboutads.info/appchoices. Opting out only means that the selected participants should no longer deliver certain targeted ads to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants’ other customers or from other technology services).
To opt-out of us sharing your data with a third party as part of a customer list for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt-out of Matched Ads. We will remove your data from any subsequent lists shared with third parties for Matched Ads. Alternatively, you may directly contact the applicable party to opt-out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device privacy settings and turning off “Tracking” and “Apple Advertising” (for iOS devices) or “Opt-out of Interest-Based Ads” (for Android devices).
Please note that if you opt-out using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. We are not responsible for the effectiveness of, or compliance with, any opt-out options or programs, or the accuracy of any other entities’ statements regarding their opt-out options or programs.
5. DATA RETENTION AND DELETION
We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer period of time.
Upon your request, we will take steps to delete the information we have collected from you; however, we may retain information that we have a legal obligation or business need to maintain so long as is reasonably necessary. You may request deletion of your information by emailing us at privacy@foodi.ee.
6. UPDATING YOUR INFORMATION
Please log in to your account or contact us at privacy@foodi.ee if you need to change, remove, or correct your information. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. LINKS TO OTHER WEBSITES
The Service may contain links to other websites not operated or controlled by Foodiee, including social media services. The information that you share with and that is collected by these other parties will be governed by the specific privacy policies and terms of use of the other party and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the other party directly for information on their privacy practices and policies.
8. SECURITY
You use the Service at your own risk. We implement and maintain commercially reasonable technical, administrative, and organizational measures to protect information about you both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any information to Foodiee via the Internet.
9. CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy at any time. In the event that this Privacy Policy is updated, we will post an updated version on the Site, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the then posted Privacy Policy and practices described in it.
10. CONTACT US
If you have any questions about our Privacy Policy or information practices, please feel free to contact us at privacy@foodi.ee
This Privacy Policy has been designed to be accessible to people with disabilities. If you experience any difficulties accessing the information, don't hesitate to get in touch with us at privacy@foodi.ee.
We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.